Blog

The Marketing Automation & Lead Nurturing Myth

Posted Mar 30th, 2009 at 10:58 AM and seen 5 times

Dragonball: Evolution trailer

The Marketing Automation & Lead Nurturing Myth

A question posted on Linkedin on why very few B2B vendors do lead nurturing effectively sparked off an engaging discussion on what kind of expectaions sales and marketing executives have from lead nurturing and what the reality and actual purpose of it is. A brilliant reply by Rachel Schneider - President, Magnus Marketing Group gives a clear perspective on how far away from reality these expectations can be. Rachel says

There is no such thing as demand creation, only demand identification. People seem to think they can create markets – only with a great deal of patience and education, and potentially money. It takes time to find buyers at any time who are willing to listen or have a need. This is step one.

Marketing automation and lead nurturing programs are not designed to magically create demand for a product or solution. Those executives who believe this, believe in a myth. The reality is lead nurturing helps identify sales ready leads from amongst your database or eco-system of prospects and alert you as to which ones are actively responding to your company or product. It simply helps in customer engagement and identification of their interest level so you know which ones to engage at the right time rather than pushing them to buy when they are not ready to buy. However, a completely unqualified name in your marketing automation system who is potentially never likely to need what you offer can’t be automatically converted into a warm lead simply by running a lead nurturing program

Death at a Funeral movie

and hitting them with messages from your company.

Another point to remember is lead nurturing and marketing automation are long term pull strategies of keeping prospects in the loop and waiting for them to respond to your product not a push strategy like cold calling so it’s wrong to compare the two. As Rachel states in her reply to the discussion:

Reality: Take any business owner what do you hear? I want sales now, now now, make me money, now now now. We aren’t going to make our goals this quarter, how many calls were made, what is our pipeline look like. Now. Close them today. Not thinking conducive to any type of true nuturing.

Lose the targets, telemarketers, short term goals, company centric sales mentality and try to really build a market or business strategically – then you will have lead nuturing.

If your database yielded 40 sales ready leads one month and only 20 in the next it doesn’t always mean your lead nurturing program didn’t work. It more likely means from your total prospects in the program a sub set of 40 had an immediate interest or were ready to be engaged last month and another 20 were ready to be engaged the next month. Having a healthy perspective on what a lead nurturing program can help you do is important to being able to use it effective and build a sustainable process which will keep your lead funnel filled with quality leads. It’s not magic but if its done right, it can work pretty damn well.

Logan’s Run release




  • Well said on all points.
  • Thanks for the comments Robert, Michael. It is a rather bold statement to say there is no such thing as demand creation and only demand identification. I say that because I got some strong feedback for this post from another reader on a Linkedin group who doesn't agree with it and I can understand his point of view too. I wouldn't completely dismiss the term demand creation or demand generation completely and think its a valid term to describe lead generation and marketing activities which focus on creating demand for your product or offering. However while talking about the use of lead nurturing programs I agree demand identification is a term that describes the motive of nurturing leads.
  • Great topic! The position being taken regarding lead nurturing has to include a large company (mid-cap/large cap) vs. small company dynamic as well as the type of product or service you offer, specifically as it relates to the length of your customers buying cycle. The idea that a CEO of a mid-cap company thinks he can generate sales by pounding the phones if they are selling medical equipment or technology is a falsehood. For smaller companiees I agree with the position being taken, but when dealing in a different space you must understand the importance of technology as well as how best to leverage it within the marketing and sales landscape.
blog comments powered by Disqus


  • Recent Posts

Monthly Archives

Popular Tags